A Diverse Work Environment The Management Of A Company Or...

In a diverse work environment the management of a company or firm is a crucial role. With firms that are growing internationally and having employees of different cultures the management style has to suite those employees. Diversity in the workplace means bringing people together from different ethnic backgrounds, age, and religions. The advances in communication have a great role in management of large cooperation or business. A great management strategy with diverse workplaces is to have strong policies on equality. Allowing individuals to be equal at work and strive to their full potential. Work becomes more enjoyable when the environment is equal and differences/similarities of individuals are valued. A current study examines the†¦show more content†¦What they do is integrate diversity into all of the processes of their organization. Diversity becomes a lens for looking at, identifying, developing, and advancing talent. So when they think about recruitment, they don†™t only have a minority recruiter. They educate all of their recruiters about how to relate to the diversity of the population that they recruit from. Leaders need to know that they have to build accountability into their systems with regard to their managers taking responsibility for creating a diverse and inclusive work environment. We often see the people at the very top saying all the right things relative to diversity, but their middle management, who really run the organization and create the experience of people who work there, don’t understand and don’t feel accountable for diversity and inclusion. You can cut diversity across a lot of different dimensions what’s important for each organization is to identify the relevant dimensions, measure them, and make that part of how managers are evaluated. It’s not a matter of inventing new measures as much as it is using diversity as a lens to look at the measures that we have. And diversity, in my view, should also be one of the lenses through which we look at customers and community stakeholders. There is a cosmetic diversity that can come when an organization decides they need internal diversity when they meet external stakeholders who

Case Study Lung Cancer - 2501 Words

Patho Case Study #1 Chapter 16 – Lung Cancer Follow rubric and provide the information Answer questions 1,4,5,6,10,11,12,14 Utilize your resources such as your text and the Welch library online for UpToDate. Look at the example case for format Case Study Evaluation Criteria I. Overview of Case and Pathophysiology (45 points) Pathogenesis: The case study identifies a given disease. How does this disease process evolve? Describe the sequence of cellular and tissue events that take place from the time of initial contact with an etiological agent until the ultimate expression of a disease. (25 pts.) (Brittany, Jillian) Squamous Cell Non-Small Cell Lung Cancer (NSCLC) occurs in about 30% of all Non-Small Cell Lung Cancer cases. (Khan Academy Medicine, 2012) There are two main features of squamous cell NSCLC that distinguish it from adenocarcinoma and large cell NSCLC. Squamous cells contain keratin within the cell and are connected to each other by desmosomes (Khan Academy Medicine, 2012). Squamous cell NSCLC is most commonly found in male smokers who have a cough, airway obstruction, Hilar-adenopathy, mediastinal widening with chest x-rays, and Hypercalcemia (Harold, J. Bruyere, 2009). In order to become cancerous a cell has many molecular changes that can occur including: tumor suppressor gene inactivation, oncogene activation, telomerase lengthening, ability to evade apoptosis, and angiogenesis (Mechanisms in Medicine, 2012). There are a few particularShow MoreRelatedLung Cancer Evolve Case Study Essay4737 Words   |  19 Pagesï » ¿Lung Cancer Jean Flick, RN, MS; Marty Carlson, RN, MS; and Diane Maxwell, RN, MS Top of Form Diagnostic Tests The healthcare provider completes the examination and prescribes a chest x-ray, which is scheduled for the next morning. 1. Which instructions should the nurse provide to prepare Mr. Prieto for the x-ray? A) You should not eat or drink anything after midnight. Feedback: INCORRECT It is not necessary to be NPO prior to an x-ray. B) You will need to remove jewelryRead MoreThe Ten Attributes Of The University Of Queensland1174 Words   |  5 Pagesseventeen attributes of the University of Queensland that was demonstrated during the management of the particular case study. Although all seventeen attributes should correlate and in fact are interrelated, this assignment will analyse and focus on one attribute: â€Å"The ability to interact effectively with others in order to work towards a common outcome†. To present this case study various technologies were used such as: records of the medical practice that included medical history, pathophysiologyRead MoreA Short Note On Lung Cancer Awareness And Cancer1647 Words   |  7 Pages Lung Cancer Awareness Lung cancer, like other cancers is a disease attributed by excessive growth of cells and tissues in the lungs unlike other cancers which occur in different parts. This disorder is typically capable of spreading to other parts of the body and affecting them viciously. 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Lung cancer isRead More Smoking and Lung Cancer Essay1448 Words   |  6 PagesSmoking and Lung Cancer Lung Cancer accounts for fifteen percent of all cancer cases, and an estimated 170,000 people in the United States get lung cancer a year. (5)About 155,000 of those people die from the cancer. Recently, the rate of women affected by lung cancer has increased, while the rate of men affected has decreased. However, lung cancer is the leading cancer that kills both women and men. (1) So, what is lung cancer? Lung cancer is the uncontrollable growth of abnormal cells inRead MoreEssay Smoking and Lung Cancer1540 Words   |  7 PagesWhat more can one want?† Unfortunately, Oscar Wilde had no idea that smoking caused lung cancer. Lung cancer is one of the most preventable diseases that exist, yet people continue to voluntarily put themselves at risk, and it still has tragic effects on the person and their family even though there are ways to treat it. The disease itself is categorized into two types, but both are eventually fatal. The cancer has several causes, but is mainly due to smoking. It has many numerous effects, bothRead MoreThe Effect Of Nanoparticles On Lung Cancer1323 Words   |  6 Pagesof Nanoparticles on Lung Cancer As time has gone on, the search to find a cure to lung cancer continues to this day. Researchers and scientists have spent years constructing numerous labs and tests trying to find an answer to the age old disease that has taken the lives of thousands. Lung cancer involves the rapid growth of unknown cells in the lung region. Unfortunately, similar to many other forms of cancer, it is difficult to detect symptoms at an early stage. In most cases, patients are diagnosedRead MoreHealth Care For Lung Cancer1224 Words   |  5 Pages2012 there was in increase in lung cancer deaths by 3.5%, this percent is still rising in women while it’s stable in men (CDC, 2014). Nowadays, about 402,324 Americans have lung cancer. In 2014, the newly diagnosed lung cancer cases are 224,210, they represent 13% of all cancer diagnosis (ACS, 2014). Lung cancer affects old people and always they diagnosed in the last five years of their life. Around 80% of people who live with lung cancer their ages more than 60 years (USNIH, 2011). In KentuckyRead MoreDetecting the Signs and Symptoms of Lung Cancer Essay746 Words   |  3 PagesDetecting the Signs and Symptoms of Lung Cancer Non-communicable diseases like cancer are rapidly increasing in number more than the different infectious diseases such as rabies, AIDS, etc. In US alone, the American Cancer Society approximates to diagnose around 223,500 new lung cancer cases with 165,000 expected mortality or deaths in 2012. In fact, 20% of cancer deaths in the developing countries are due to lung cancer. It’s very sad to note that the majority of these deaths are predisposed byRead MoreCause And Effect Of Lung Cancer Essay1334 Words   |  6 Pages Lung cancer is one of the most lethal cancer known throughout the world. The most common suspect of that is smoking, then what happens to the people who inhales the smokers’ smoke? Are they also at risk for developing lung cancer from being a victim? The answer to that right now is that secondhand smoke alone is just a risk factor, there are no evidence right now that currently show that secondhand smoke alone can cause lung cancer by itself. This means that we need to encourage studies that are

Concept Of Glow Home Smart Energy Tracker †Myassignmenthelp.Com

Question: Discuss About The Concept Of Glow Home Smart Energy Tracker? Answer: Introducation The innovative concept of Glow Home Smart Energy Tracker came about as a way of reducing excessive electricity bills incurred by many users. It was also initiated in order to help clients in keeping track of the most and least energy consuming appliances at home. The item came in mind in order to settle the issue of wastage of money in paying misused electricity bills. According to various studies conducted on the utilization of energy, the solution to this can only be realized if people give real time feedbacks are provided. In this regard, studies show that 10-20% of energy bills can be saved(Tavallee Bagheri., 2009). The application is made that simple, and even the simplicity is witnessed regarding installation which entails attaching the wireless sensor to the utility meter box and after which plug in the home unit on the wall. The newly designed and adequately smart home tracker will aid profoundly in saving fuel consumption. The device functions using two elements which are the wireless sensor that attaches to the outside of the utility meter box and the other one is the wall unit that is plugged into the wall(Blake, 2014). The sensor gives an alert when the electricity enters one's home and the in home unit ensures that the information is sent to the glow app of the phone. Glow Home Smart Energy Tracker works as follow: Glow tracks your home's energy usage using two devices: a wireless sensor that attaches to the outside of your utility meter box, and the in-home unit which plugs into your wall. The glow device has got the sensor which measures the amount of electricity as it flows into one's home. The units later send information to the glow application on the phone. When the real feedback is provided studies show that the usage is optimized(Constache, Tudor, Saunders., 2011). The device is tiny just like an egg with a flat base suiting any flat surface. The upper part of the device entails lighting systems that indicate one-way use and increased savings. Glow Home Smart Energy Tracker will be supplied to small kiosks for easy access as well as to large shopping markets like the supper marketing hence targeting all classes of lives. The concept of Glow Home Smart Energy Tracker came about due to research conducted on how to save home energy easily especially when not in use for the intended purpose. In this regard, the core product launched is the energy home tracker system that can be monitored on a mobile phone since the device goes with an application that is installed on the phone(James, 2010). Glow Home Smart Energy Tracker is easy to install, consumes less energy and also automatic adjusting itself during the day and at night. These crucial features mentioned above make the product to be unique in comparison to other products hence surviving a competitive market. Glow can help an individual see the energy utilized as it happens; hence one can cut the wastage hence saving the costs. Glow can be set to show the target value intended to spend by ensuring that one is on track since the information is accessed easily(McLaughlin McDaniel., 2010). Market segments of Glow Home Smart Energy Tracker In a direct competitive market involving this product and others, the producer needs to regard the quality of production, price and also need to be aggressive in looking for customers for the product to survive. The direct market segments of the Glow Home Smart Energy Tracker is associated with products serving the same purpose when utilized by the clients. Such markets usually have few buyers while the products are many. The production of Glow Home Smart Energy Tracker as a product is based in Canada and USA. Research also depicts that competition of the market is a real issue being faced in the region(Lioyd, 2017). The production despite the fact that is limited in these two areas, the main target is to reach all parts of the globe at large. Communication platforms, for instance, the internet are crucial in reaching the target market and therefore will be employed to realize this. High markets are therefore in USA and Canada. Other regions will accept the product it will be at a global level. The product will be able to receive large sells globally. Studies reveal that no one wants to waste resources. Therefore, Glow Home Smart Energy Tracker is an energy saving device will be adopted by many from all regions of the world. Studies reveal that on the test made customers have given a positive response that the product has been able to save over 20% of the energy use. When this information reaches the people, they will be willing to use the device to as to cut the costs short as well. The consumption of about 40% of electricity goes to waste, and therefore the clients end up paying for this wasted energy. Despite the fact that people will acquire Glow Home Smart Energy Tracker from all walks of life, it will, however, be noted that more consumption of the product will be urbanized since the majority of people in urban areas use electricity in doing most of the things. The marketing mix segments are however determined by crucial factors such as price factors of the product in that the amount subjected should be a reasonable one. Also, the place to supply should be well selected, such that a place where people are literate can work better(Cardenas, Berthier, bobba., 2014). According to studies, customers say that the product has been able to conclusively show appliances that haven't been switched off yet not utilized hence they turn them off. The users have therefore responded well to the existence of the product to the market.Manufacturing of this product of different colors has been received well too since different people have different colors of preference. Customers have appreciated on the use of the product saving that the utilization of the product has aided profoundly in ensuring that there is no more wasting energy while away hence reduction of expenses that otherwise could have been paid on more bills. Some customers have appreciated the fact that glow app is an informative device. They are therefore able to check as many times as possible ensuring that everything is in order. The product utilization will increase the time goes by since the product is still new on the market. Reaching large customers can be achieved through motivational and e ducational programs ensuring that many clients are well versed with the product(McKerracher Torriti, 2013). Customer Behavior about the product Studies show that the clients tend to have the morale to utilize the newly introduced product to the market. The project is therefore new; many will want to use it to test importance. Glow Home Smart Energy Tracker in this regard is a newly innovated device to the market that will not replace any home appliance. Customers will connect the device to the top of electricity meter box .when the device is in use, the client only notes the color change, for instance, more energy utilization the device turns umber or red, while when saving power, it turns green. Social factors such as discouragements received from friends pertaining the product newly innovated product in the market and therefore customers have friends who are likely to discourage them on the use of the product. Other clients who may have used the product wrongly many develop negative perception towards the product hence barricading sales. The risks involved in this case are that most of the customers will want to test the p roduct efficiency before paying for the product. Also, the utilization of the product will be difficulty to some extent hence if wrongly employed will result in a negative outcome. To overcome these risks, educative programs on how to use the product are of profound significance hence need to be conducted. There is also need to help the clients in product installation to avoid accidents. An online plat form will be launched for both Facebook account, messaging platform, for instance, WhatsApp number provided to the clients to contact the production company to get the product. The approach will help the producer to know the quality of the product needed by the customer depending on the amount of capital they have and what they prefer to purchase(Meuse, 2011). Market Research The crucial market information needed is to know the demand of the product launched to the clients. High demand for the product is a direct indication that the customer like the product and therefore many are willing to utilize the product. If the demand is low, then it shows that the product is not appealing to the clients and therefore necessary adjustments to be laid down to improve on the product to change the perception of the customers about the product.(Torriti, 2016). Carrying out market research is of critical importance regarding determining fundamental aspects such as pricing of the product, quality of the product and even the size of the product preferred most, hence essential. Given large budget ease market research operation since the facilitation is enough. In this regard, various market agents will be sent to access customers pertaining the product to ensure that the information got is accurate and first hand. Direct association with the clients will give accurate results. In addition, with the big budget, the media can also help in ensuring that all the customers are reached at. Employing media contribute to enquire on the customers will also help in harnessing critical information pertaining the market, relevant to the producer (James, 2010). On the other hand, the limited budget doesn't mean doing shoddy work. The expansion of the project to be realized customers need to be contacted, know their perception and therefore adjusting as per the requirements. Approaches such as customer feedback forms send together with the product so that after the utilization of the product, customers can give their take on this product. The information provided back will help in ensuring that the right approach is made by the production company targeting at enhancing the growth of the business(Blake, 2014). References Ben, L. (2017). Glow, the smart energy tracker for your home. Kick stars journals, 1-6. Blake, L. (2014). My works on energy tracker. New York: online. Cardenas, Berthier, Bobba. (2014). Framework for evaluating intrusion detection architectures in advanced metering infrastructure. Melbourne: Smart grid publishers. Constache, Tudor, Suanders. (2011). Remote control of smart meters. Goteborg: Sweden. Hess, David, Jonathan, C. (2013). Wireless smart meters and public acceptance. Texas: Science technologies. James, S. (2010). Smart Building Systemes for Architects, owners, and bulders. Chicago: online. Jin, Jia, Spanos. (2017). Virtual Occupancy Sensing; Using smart meters. Chicago: Mobile computing Org. Lioyd, A. (2017). Glow cute and smart energy trackers. New York: Kickstarter page. McKerracher, Torriti. (2013). Energy consumption feedback in perspective: Integrating Australian data to meta analyses on in the home display. Energy efficiency, 6(2), 387-405. McLaughlin, McDaniel. (2010). Energy theft in advanced metering infrastructure. Rome: Springer and Heidelberg. Meuse, M. (2011). Hydro uses new technology to stop theft. New york retrieved online. Tavallee, Bagheri. (2009). Detailed analysis of data usage set. Minnessota: energy engineering conference. Torriti, J. (2016). Peak energy demand and demand side response. Routledge: online. Zhang, Wang, Sun. (2011). Distributed intrusion detected system in a multi layer network architecture of smart Grids. New york Smart grid publishers.

Nineteen Eighty-Four A Grim Prediction Of The Future Essays (1089 wor

Nineteen Eighty-Four: A Grim Prediction of the Future Nineteen Eighty-Four was written between the years of 1945 and 1948. Orwell got the title from switching the last two numbers of the publication date. In Orwell's criticism of a perfect society, his book became known as one of the greatest anti-utopian novels of all time. The book's message is so powerful that some say it went so far as to prevent the sinister future from realizing itself. Althought the book starts out as the story of a neurotic, paranoid man, it quickly turns into a protest against a quasi-utopian society and a totalitarian government. The book appears to be a satire at the start, similar to books such as "Gulliver's Travels", or Huxley's "Brave New World", but all too quickly the reader will "discover, quite unpleasantly, that it is not a satire at all." Nineteen Eighty-four is not simply a criticism of what Orwell saw happening in his national government with the coming of English Socialism, but a warning of the consequences of contemporary governmental practices, and what they where threatening to bring about. Perhaps the book seems so bleak because the events in the book are a somewhat logical projection from current conditions and historical environment that Orwell observed in 1948. Perhaps people would be more comftorble with the book if they could rule out in their minds the possibility of the profecy becoming a reality. In a critique of his own work, Orwell called Nineteen Eighty-Four "A work of a future terrible [sic] because it rests on a fiction and can not be substantiated by reality or truth. " But perhaps this future is realizing itself more than Orwell thought it would. Orwell, more than likely, would have made note of, but wouldn't be astonished by, the fact that in 1983 the average American household spent over 7 hours in front of the television every night. The number is even greater for those households which currently subscribe to a cable service. Those families watch television for more that 58 hours a week. That is more that 2 days straight without sleeping, eating, or going to the bathroom. He also wouldn't have passed by this magazine advertisement that could be seen in 1984: Is Big Brother watching? If you are tired of Government, tired of big business, tired of everyone telling you who you are and what you should be, then now is the time to speak out. Display your disgust and exhibit your independence, Wear a "Big Brother Is Watching" tee-shirt. $10, Canadians remit us dollars. Big Brother is Watching LTD. Neenah, WI. This advertisement makes one wonder if there is really a group dedicated to the rise to power of someone called "Big Brother". No true reader could ever pass off Winstons experience with indifference. You have to have some kind of sympathy for a man, even if fictional, who can not remember his childhood, or for that matter, even his mother. That is certain to strike a nerve with almost anyone. In addition to this constant pain of loss, the reader will also have to vicariously live through lengthy episodes of of other psychological pains, and physical pain. The reader will also be forced to endure the pains of society as "The Party" turns children against parents, friends against friends, and although ther reader will discover the beauty of a love between a man and a woman, "The Party" will eventually destroy that too. While "The Party" is an important theme, two other themes are far more important. The first is the distruction of language. By eliminating more and more words from people's vocabularies, "The Party" eliminates the ability of people to unite or conspire against the government. However, they are also eliminating the possibility of conceiving original thought, which has catastrophic effects. The ultimate goal of "The Party" is to reduce the language to only one word thereby eliminating any thought at all. The second important theme is the elimination of the past. This is the main character, Winston's, job in the ministry of truth, to make sure that "The Party" always looks right about every decision it has made in the past. This quest for total power by "The Party" is an excellent dramatization of

Be Able to Respond to Inappropriate Behaviour free essay sample

Describe the sorts of behaviour problems that should be referred to others and to whom these should be referred There will be times when children might not show a positive behaviour. There could be many reason for any type of inappropriate behaviour shown. Sometimes children and young people are just testing the limits of their boundaries or some times their could be far more serious reasons behind it. However in a situation like this practitioners need to recognise that when the child needs to be referred to others. Specific types of unwanted behaviour that should be referred to others Sometimes children’s behaviour could show some signs that they need some extra support. This mean that a practitioner need to recognise when children need to be referred to another colleague or a professional. However a childcare practitioner need to encourage positive behaviour and manage children’s common behaviour. For example most children who are under three are likely to bite and snatch. We will write a custom essay sample on Be Able to Respond to Inappropriate Behaviour or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page This is not likely to referable as most children will eventually grow out of it. But a four year child is still bitting, this will ned referring. Here are some sorts of behaviour that might need referring :- Biting :- Most children stop biting by three. Its common in toddler and liked to frustration. As they still can not talk and express their feelings and find it difficult to control their emotions. If older children are still bitting they may need investigation. Aggression :- While most children will squabble and toddler will hit out, older children should be more contrlled. Aggressive acts such as hitting another child foe no reason need referral. Change of Behaviour :- If children’s behaviour change on certain days or who were fine earlier may need additional support. There could be many reasons for sudden change in their behaviour such as abuse, family separation or bereavement. Attention-seeking :- While all children need attention, most children as they get older find appropriate ways of getting attention. However shouting, tipping things on the floor deliberately or being uncooperative may be a sign of underlaying difficulty. Self-harm :- self harming is something anybody do to themselves. This includes pulling out hair, head banging or cutting ourself with sharp objects like razor. Its very rare with children and could be seen in young persons. Bullying :- There are many reasons children and young people may bully. Its important to that both victim and bully could be effected. Its usually seen in older children. If a practitioner sees any signs of inappropriate behaviour their first call should be supervisor, manager or teacher. Further observations may be carried out and parents could be called. Sometimes this sort of behaviour may link to a medical condition or a learning difficulty. Setting usually try some different approaches and strategies before they refer to a professional. If problem continues then some professionals may contacted for support :- ProfessionalRole GP/Family doctorThis often the first port of call as the family doctor may be able to refer to onto other specialists Health visitorA health visitor may visit the family at home and give some advice. They may refer on if needs to Educational psychologistsThe educational psychologist will look at the children’s learning and behaviour. They may give some strategies as to how to support a child. Child psychiatrista child psychiatrist will help children and young people who may have mental health issues Family counsellorSome behavioral issues are a result of difficulties within the family. A family counsellor may work with the child or whole family. Play therapistchildren who have had some trauma may see a play therapist so they can work out an dmove on from what has happened to them.

Botany of desire essays

Botany of desire essays In the Botany of Desire by Michael Pollan chapter one The Apple and chapter four The potato emphasizes on how humans have taken stand in trying to control nature by the use of technology such as genetic engineering. The dream of controlling the seed of plants such as apples and potato's to satisfy the human desire for perfection. A process that goes farther back then genetic engineering, it goes back to farmers and simply planting a seed. The way Johnny Appleseed planted apples in the new world and the Europeans introduced the potato to the Irish. America's desire for sweet, beautiful apples and for long french fries is leading us towards an agricultural disaster in the future. As ambitious scientist strive to convince the world that altering foods by using technology such as genetic engineering will benefit human kind, public opinion or environmentalists such as Pollan argue that they pose a threat to human kind and the planet. Human have tried to alter their environment ever since the beginning of time to make their lives easier by growing their own food. A world were technology is the answer to almost everything and humans have committed to rely on science to solve the problems that science itself has caused. For instance foods like the New leaf potato, created by Monsanto, that have natural insecticide built into their genes to protect themselves from insects and disease without the help of pesticides. The New Leaf potato has Bt to create a toxin that kills the Colorado potato beetle. What will happen when these beetles develop a resistant to this insecticide? It will become useless, and scientist will have to fix that problem by developing a stron ger insecticide that could cause dangers to human health.Organic growers use this because its natural, but after insects grow resistant to it , they will know longer be able to protect there crops. One could suggest to go completely organic. It could be done ...

The Savoy Hotel- Marketing and Operations Report Essay

The Savoy Hotel- Marketing and Operations Report - Essay Example Introduction The Savoy Hotel has earned its reputation as a British icon since 1889. It has been known to be the first hotel to have electricity and sophisticated bathroom facilities. Its rooms bespeak of luxury, style and sophistication with views of London and the River Thames. In 2007, it temporarily closed down for major renovations and has now recently re-opened in November, 2010 under the management of Fairmont Hotels and Resorts. To recover from the expenses of the ?100 million restoration, the Savoy needs to increase its efforts to market and sell its services. This paper will report on a comprehensive contextual research of the Savoy Hotel business situation and its re-opening. Macro and Micro Environmental Factors This portion will discuss macro and micro environmental factors that may affect marketing and service delivery of the Savoy Hotel. A. The Internal Environment 1. Staff: Staff needed to believe in the philosophy the Savoy Hotel stands for, that â€Å"genuine hospi tality is achieved when engaging service and attention to detail elevate each stay into cherished memory† (http://www.fairmont.com/EN_FA/AboutFairmont/OurPhilosophy/, 2011, para.1) Thus, the staff themselves need to be committed to ultimate customer satisfaction with the way they work, thinking of the guests’ comfort and convenience while allowing them the privacy they need and deserve. Brown et al. (2005) recommend that staff be aptly educated in customer relations to achieve the satisfaction of the hotel guests and to enable them to build up the hotel’s good reputation through word of mouth. For many activities, such as product development (Hansen, 1999) and diffusing best practices across the organization (Darr, Argote, & Epple, 1995), expertise must be transferred and shared among units. Indeed, companies that are more effective at knowledge transfer have been shown to have a greater likelihood of organizational survival and higher levels of productivity (Dar t et al., 1995; Dyer & Nobeoka, 2000; Galbraith, 1990). It just proves how knowledge is a critical organizational asset. In the case of the Savoy Hotel, staff should be well-equipped with the knowledge and values of most aspects of the organisation, most especially in their own jobs. Having knowledgeable, courteous and happy staff brings about happy and satisfied guests who will keep coming back for more. These guests know that they are in good hands and with efficient staff who are able to provide them with their needs, it is likely that their satisfaction will bring in more business for the hotel. To take the advise of Nilsson, the person responsible for the resurrection of Scandic Hotels, decision-making power should be shared with sales and service-front-line workers â€Å"right at the customer level† (Goodman, 2000). Nilsson recommends a decentralized management system to focus on total customer satisfaction. So if a customer requests for something, the staff is able to decide on its provision without having to refer the customer to a higher authority. Of course there is a ceiling limit to this kind of decision-making and it has to be known by all staff. Since Savoy is part of a chain of the Fairmont hotels, it should also be given enough authority to come up with local decisions that concern their own